Shipping policy
Shipping Fees
Free shipping across the United Kingdom for orders over £1,100 within 80 miles radius of our location. However, if the location of the delivery is more than 80 miles away from 78b Fengate, Peterborough PE1 5BB, then additional delivery costs will be applied. If this is the case with your order, then our customer service team will contact you after your order to confirm the additional delivery charge before dispatching the order.
*Free shipping does not apply to promotional offers.
International Shipping: 12 to 16 weeks
National Shipping: 2 to 6 weeks
All Beds: 7 to 10 working days
White Glove Service:
White Glove Delivery Service is an external third-party service which includes full delivery, set up, and packaging removal. This service does not include mounting artwork and mirrors or connecting electrical items. Deliveries to a multi-level building must have an elevator booked when our drivers arrive at your location. If you require this, please contact us and we will look for a suitable quote for you via a third party supplier.
- for 1 item: £75
- more than 1 item: £125
Damages can, unfortunately, occur during transit while in the care of a third party. If your order arrives damaged, please document photos and contact us by phone within 24 hours. We reserve the right to refuse a refund or replacement if the item is found to have suffered damage after delivery or has been misused.
MAKE SURE YOUR FURNITURE FITS!
The customer is responsible for knowing that all elevators, stairwells, corridors and doorways of their residence will permit the expected delivery of the items they purchased. We are not responsible for furniture that does not fit, and delivery fees will still apply if the item must be returned to us for this reason. Berre Furniture does not have any responsibility for inside property damages. Please take proper measurements of all these spaces and the items you intend to purchase.
Delays
LEAD TIMES
While many estimated arrival times are pretty accurate we are not responsible for delays that are caused outside of our store, for example, logistical issues, shipping container and labour shortages, supply chain issues, etc. Deposits for these orders cannot be refunded due to delays in predicted arrival times.
Last Updated (27/02/2025)